Arlo Base Station VMB4000 stopped connecting to the Internet beginning July 24th

[Loopie]

New VMB4000 base station. When I try to add it in the app or using the web, nothing shows up after the search. The lights on the base station are as follows:

Power - solid green

Internet - solid green

Camera(s) - solid amber

I think it may be bad. The camera light shouldn't be solid amber with no cameras added, should it? Any ideas?

Lou

[BrookeN]

The issues you're experiencing could be due to a hardware issue. We ask that you reach out to support for more information. You can get to support by going  within the app on your mobile device click on the silhouette on the top left ~ support center ~ the device that you are needing assistance with then choose the behavior you are seeing. If by chance you do not have a subscription and are unable to reach out to support please send me a dm and I will create a ticket for you. You send a dm by clicking on the envelope icon on the top right of the forum page.

[DannyBearAgain]

From your description it would suggest that the base station has failed. The power led should remain green unless the base is having issues with booting up.

There is a possibility that the dc power adapter attached to the base is faulty instead and causing the Base fail behaviour,  suggest you risk buy and swap it out for a compatible adapter unit.

[Greenn]

I have the VMB400 base station with two cameras connected. It went offline after a power shutdown in my area and I could not get it connected to the internet again once the power was backup.

The power and camera lights were solid green, but the internet light was amber. So i tried the below steps so far but no luck. I have the base station connected to a Netgear router and I changed the ethernet cable to rule out any issues with cable. All my other devices are connected to the internet via this router. 

1. Rebooted the modem, router and base. Internet light was still amber. 

2. Removed the device from my arlo account and tried to add it again but it did not work. 

3. Reset the base, all lights blinked amber and after a while the power light is green. But internet is amber and so is camera light. 

Any help?

[jguerdat]

The amber Internet LED means it's connected to the router (has an IP address) but can't connect to the servers. This can be any number of things starting with the router but can be an ISP issue or anything else via the Internet. You may want to check with your ISP as well as check settings in the router to see if something is blocking access.

[commodon]

Update. Today, I happened to walk by the Base Station, and it now shows the Power and Camera LEDs to be solid green and the Internet LED is blank (off). Obviously, there is something amiss.

Going to try another Reset to see what happens

[StephenB]

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@commodon wrote:

 it now shows the Power and Camera LEDs to be solid green and the Internet LED is blank (off).

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That suggests that the ethernet hardware in the base failed.  If that is the case, then a reset won't help.  That said, it does no harm either, so you might as well try it.

[commodon]

Follow-up to the dilemma with my VMB4000 going offline, failing to connect to the Internet, etc.

Since my last post from several days ago, I've left the Base Station powered off, but having had the time today to revisit the issue. This time, I fired up Wireshark (a network packet capture software program if you're unfamiliar) to look to see what the Base Station is doing when it's powered on.

It reflected the Base Station requesting an IP address from the local DHCP server. Once assigned, it began communicating with the local DNS server to resolve a number of records associated with arlo.com, etc. Minutes later, all three LEDs were solid green.

I have no idea what changed, but the issue appears to be resolved.