Can't turn off my cameras on both of my base units

[kenriccio1]

 I can't turn off my cameras on both of my base units. Looks like an Arlo system issue. I had ones that were off that I was able to turn on but now I can't shut them off.

[StephenB]

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@kenriccio1 wrote:

 I can't turn off my cameras on both of my base units. Looks like an Arlo system issue. I had ones that were off that I was able to turn on but now I can't shut them off.

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Does restarting one of the bases resolve it?

[kenriccio1]

No it did not

[StephenB]

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@kenriccio1 wrote:

No it did not

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What model cameras and what model bases?

[kenriccio1]

Pro 2 Camera and VMB54000 base 

I can turn the cameras on and off from my computer, but not from the mobile app

[BrookeN]

Are you still seeing this same behavior @kenriccio1 ?

[kenriccio1]

Yes I am still having this problem.

[BrookeN]

When you go into the Arlo Secure App and click on Devices ~ The three lines ~ it should bring you to the camera name with a toggle switch that you can toggle to off.  Do you see these options? If not can you take a screenshot of what you are seeing?

[kenriccio1]

I see the options but when I toggle from the app (enable device) on my phone or even my wife's phone, I get the  spinning wheel . If I go to the camera from my computer I can turn the camera on and off with no problem.  I also have an older base unit with cameras on it and it is the same problem where turning the cameras on and off from the phone app doesn't work but form the  computer there is no problem. Since it happens on 2 base units and on both mine and my wife's phone it is an Arlo Android app problem. 

[BrookeN]

Can I get what version of the app you are on please?

[kenriccio1]

6.0.7_28865 released 5-23-25

[BrookeN]

Are you still seeing this same behavior? 

[kenriccio1]

Yes

[BrookeN]

It appears you have three accounts all granting access to eachother. Which account are you using to control the devices?

[Edinburgh_lad1]

The cogwheel now became three lines.

Anyways, when I switch off cameras on devices, the tiles don't become hazy like they used to, making me think that those cameras that are switched off are actually on.

[kenriccio1]

Every account encounters the same issue of not being able to turn the cameras on or off.

[StephenB]

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@kenriccio1 wrote:

Every account encounters the same issue of not being able to turn the cameras on or off.

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Does that include the primary account (the one to which the cameras were first installed)?

[kenriccio1]

Yes, it includes the primary account

[kenriccio1]

Mine are definately on or off if I do it from a computer but, from my or my wife's phone turnning cameras on and off doesn't work.

[StephenB]

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@kenriccio1 wrote:

Mine are definately on or off if I do it from a computer but, from my or my wife's phone turnning cameras on and off doesn't work.

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Are you using the same account credential on your phone as you are using on your PC?