Can't connect a 5th camera to the base station

[davem1984]

I have 4 cameras already connected to my base station and trying to add a 5th, i'm going through the process as per the instructions but the base station doesn't seem to be able to find the camera.

I have repeated the process about 10 times now....

Any thoughts as to how i can get over this hurdle?

[TomMac]

The most common mistake is holding the base sync button... it should be a quick push only.

That said that you did 4 already, makes it seems odd the last doesn't go.  I'd reboot the base with the power button...let it come back online with the ohter cameras ( a couple mins plus ).... open and close the battery door ( pull pack-replace if Pro ) and then attempt a sync again.

[CaesarHome]

I have the same problem, I have my first 4 camera connected but can't connect the fifth one. Then I delete the 4th one and try to connect my fifth camera, but failed again. So I would say it's the camera 's problem. 

How can i connect to customer service, there is no phone number I can call.

[jguerdat]

Use the Contact Support link at the bottom here.

[JamesC]

CaesarHome,

Consider rebooting the base station using the on-off button. Allow the base station to come back online and attempt the sync process again. Are you still seeing the same behavior?

JamesC

[txpapro]

I've tried everything to reconnect my 5th camera after charging battery. All the other cameras synced quickly after recharging, so I know what I'm doing. I'm beginning to think its the camera. I've rebooted the base station, switched out cameras, batteries, etc. Nothing seems to work. As soon as I try to sync the camera I get an amber light. Any suggestions? I give up and the Arlo support is basic at best.

[jguerdat]

It does sound like a hardware issue. If new enough, you can swap at the store. Otherwise, open a case with support to use the warranty.

[txpapro]

Less than 6 months old. Don't know if Best Buy will exchange just one camera.

[txpapro]

When trying to sync camera, it blinks amber twice even before I push the cameas sync button.

[jguerdat]

Are the batteries proven to be good?