Google Home - Something went wrong

[rubayet]

I am unable to link my Arlo cameras with Google Home App. While linking I get a message “something went wrong . Try again”. Any one has a solution?

[ShayneS]

Hi, 

Are you still experiencing this issue? 

May I ask which troubleshooting steps you have performed so far? I don't want to suggest anything you have previously performed.

[rubayet]

1. I have factory reset the base station
2. Sync, delete and sync back the cameras to the base station using different names

[ShayneS]

is it possible to provide a screenshot of the error message?

[Imeancmon]

I'm trying to connect my Arlo Q cameras to google home but they will not connect.  Initially when connecting I get the message "Arlo is linked" but then just after that "Something went wrong.  Try again"   

I've tried unlinking my google account and then relinking but it doesn't help.  What else can I do?  My apps are on the latest versions and the cameras use the latest firmware

[dusyhaGFV7WRGL]

The original poster already provided the exact text of the error message. "Something went wrong. Try again."

[ShayneS]

HI,

Thanks for the feedback on this, I will look in to these reports. In the meantime, can you try this method as a workaround while we investigate the root cause:

1. In the Arlo App, go to Settings > Privacy Center > Partners > Connected Accounts > Remove Google.
2. Go to Settings > Profile > Logout.
3. Try to link Arlo again in your Google Home App.

[rubayet]

Hi,
Tried it. Still doesn’t work. ☹️

[Leone114]

I’m having same issue and already rebooted and logged off and unlinked Google

[ShayneS]

Hi @Leone114

Can you try these steps below and see if it helps: 
Option 1:
Clear app cache and reinstall Google Home app
Option 2:
Unlink skill from all devices and set up again on a single device