Can no longer access video in email after less than 48 hours

[kbridges]

I just installed two cameras outdoors to catch someone stealing my mail from my mailbox which is accross the street.  Early morning on Feb.19th Arlo filmed a car stopping at the mailbox.  After less than 48 hours the video is no longer shared.  I thought the basic package storred the video in the cloud for seven days.  I have the video number.  Any way to get it back or is it still there?

[TomMac · Accepted solution]

Shared videos expire after 24 hours....

Go to your LIBRARY for the day and DOWNLOAD the file before it is gone... At day 8 from the event it is gone.

[manfredz]

learned something new.

did i get it right, the share is gone 2 after 2 days, but the vid is still there for the full 7 days?

btw, is there any way of seeing how close you are to your 1Gb limit other than estimating from the number of files x average size?

[TomMac]

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Yes... and if its important, get it now... the 7 days is a rolling date ...On day 8, day 1 is all gone.

You can fiq it out but not needed, Netgear hasn't enforce the 1 GB limit since they removed the usage gauge back in late 2015/ early 2016

BTW, 10 sec of video is just about 1mb...

[manfredz]

thanks.  keeping track of 7 days is easy. btw, i use 120 sec recordings and they're usually 7k.

[kbridges]

So how do you adjust the length of the vidio?

[TomMac]

 go to Mode

Armed > to edit

Camera, Edit

Record Video >

Change the time on slider

Use the Back button on top left

Scroll all the way down to the bottom for SAVE

[manfredz]

yeah not exactly intuitive.  dont know if i read how in a forum post or stumled upon by going through setting.

then made one of those silly mistakes.  made a rule changing time to 120 sec for my cams but it didn't work.  took a bit to figure out the radio button was still on armed instead of the rule i created