Camera sync trouble

[Mummolo]

I bought the four camera system and one of my cameras won't sync. I've tried re-setting it by opening the battery compartment and closing it. A blue light comes on for a few seconds then goes off. I then attempt the sync process, but the camera never gives me a flashing blue light.

[jguerdat]

Just to be clear, you're only pushing the sync button on the base for 1-2 seconds, right?

You may need to use the factory reset on the base (hold the reset button until the LEDs flash amber) and start the process over again.

[JamesC]

Mummolo,

You might consider trying a fresh set of batteries to see if you get the same behavior. Or try batteries from one of the cameras that is behaving correctly. Please let us know!

JamesC

[Dallas2]

Yes I have the 2 camera package and the first csmera dunked fine but the 2nd is blinking blue and not responding. After a day of frustration I gave it another go by jiggling the battery's resynced yes the fast blue flashing lights flashed. The camera appeared on my phone with a blank screen and the live icon lit up later a Amber message telling me to try again so now I am no closer to having a 2nd operational camera (this camera must be faulty)

[JamesC]

Dallas2,

What error message are you receiving? Are you able to live stream the camera or take manual recordings?

JamesC

[Dallas2]

I have spoken to a technician in the Phillipines today and have case number set up. It looks like I may need to upgrade my internet speed and are in the process of doing so. If a new upgrade does not work I will be back in touch.