Camera not recording motion

[gorivergo]

Just purchased our cameras a few weeks ago and have only been on a few times but when set to record motion it's hit and miss, sometimes it happens sometimes not? All advice appreciated 

[TomMac]

First, the sense level is adjustable and may need to be raised

Second, make sure your not trying to cover to large an area as the sense PIR is good to a max of 20 ft for people.

Third, try and make the motion across the field of view

It may take a few settings to get all right.

[gorivergo]

We've raised the sensitivity  to the highest level, and it's not greater than 20 ft. We have also walked across the field of range of the camera and while I can see myself on the camera it's not recording or alerting us to motion. The other camera is working fine with an even bigger area so I'm at a loss. We bought these camera's for just this purpose  so we need to get them working asap

[gorivergo]

---

TomMac wrote:

First, the sense level is adjustable and may need to be raised

Second, make sure your not trying to cover to large an area as the sense PIR is good to a max of 20 ft for people.

Third, try and make the motion across the field of view

It may take a few settings to get all right.

---

We've raised the sensitivity  to the highest level, and it's not greater than 20 ft. We have also walked across the field of range of the camera and while I can see myself on the camera it's not recording or alerting us to motion. The other camera is working fine with an even bigger area so I'm at a loss. We bought these camera's for just this purpose  so we need to get them working asap

[jguerdat]

Swap cameras around to see if it's the camera or location that's the issue.  ALso, posting screenshot of your cameras' views may be useful.

[gorivergo]

Just did that and the good one is working in the "bad" location , the "bad" camera not working in the good location.. so it has to be that one camera, any other ideas?

[jguerdat]

If the system is new enough, return it to the store for a swap.  Otherwise, use the Contact Support link at the bottom here to open a case for help and a possible RMA.

[gorivergo]

Thanks for your will try that