Camera Request Timed Out

[bmlyons34]

I have an arlo camera system, but I can not pull up the live feed on my computer.  Each time it says the "request has timed out".  I can get the feed on my phone app but not my desktop computer.  Any suggesions on how to fix?

[manfredz]

What browser are you using?  Have you tried a different browser?

[bmlyons34]

I am using the lastest version of Firefox and have tried IE as well.  Same problem with both.

[JamesC]

bmlyon34s,

If you are able to live stream on your mobile device but not your computer, it sounds like something on the computer could be blocking the connection. Are you running any security software (Bitdefender)? If so, consider temporarily disabling any you may have and try again to further isolate the issue.

JamesC

[Sherwhy]

I am also getting, "The request has timed out" message on one of my cameras that I have had for over a year.  It had been working just fine.  I didn't recently change the batteries or update any software.  (there are no new updates)  I've removed it, resynced it and reset the base. I also removed all cameras and the base then added them back.  Nothing has worked.  

*It's not the strength of the internet, I have a camera even further from my base that is working perfectly.  

*There's no interference.

* The camera will detect motion and send me an alert to my phone but WILL NOT record anything.  

*The running man turns yellow for a couple seconds but then goes to black again.  Is there a fix for this issue?

Not sure of the model# VMA1000?

Firmware 1.2.10342

MacOS Sierra

Thanks for your help ~

[eelpout]

I have the same problem with some of my Arlo Pro cameras now. They all worked fine in their original positions outside for about 7-8 months until just recently. Now they are very erratic in when they will connect. Some are showing a full network signal too. If I bring them inside and keep them only a few rooms away from the base station they'll be fine.  It's almost as if one of the recent firmware updates tightened up the useable range, as these are the cameras furthest from the base. 

[Sherwhy]

I forgot to add that even if the camera is right next to the base station it's still not working correctly.  Is there a solution to this issue?  Is Netgear aware of the problem?  

Thanks again,

[jguerdat]

Hardware problems can only be resolved by opening a case with support using the Contact Support link at the bottom here.