Calling customer support

[Blums]

WOW!  Customer support is horrible.  I called and explained my issue multiple times (I have an elite plan and suddenly it went to basic and could not see 5 of my cameras) Really not that hard or complicated.  The customer support person would repeat "my problem" back to be wrong.  

I asked to speak to a supervisor and she wanted to know why before she transferred. I told her I felt she was incompetent. She then said she would have to check to see if a supervisor was present. Not surprisingly I was just left on hold forever. 

Really bad service. 

[Galespark]

I can’t even find a number to call customer service!

[jguerdat]

https://www.arlo.com/en-us/support/contact.aspx

[JessicaP]

Hi @Blums,

I have sent you a private message to gather more information from you.