Battery Indicator is not displaying online

[jenkin]

Beginning this weekend, when I logged into my Arlo, the camera battery indicators for all cameras have disappeared.  Even when I select individual cameras, the indicator is not there.  I received an e-mail today that one of the camera batteries is low, but I still cannot see it on-line.  Does anyone know how I might be able to get the indications back?

[dcfox1]

Is this happening on web page or phone app or both?

[jenkin]

It is only happening on the web page.  I tried Firefox and Chrome.

[dcfox1]

It is working on edge browser here,  I don't use those browsers but you can use the app to tell you the status. 

[RaccoonCam]

Actually, this sometimes happens with the app as well.  Drives me crazy...

[JessicaP]

Hi jenkin and RaccoonCam,

Could you show a screenshot from the web client on your computer and/or from the Arlo app on your phone device where the battery indicator doesn't display?

[RaccoonCam]

please see attachment below.  

[RaccoonCam]

hopefully this one works...

[JessicaP]

Thanks for the screenshot. Is this happening when you're on cellular data as well? What iPhone are you using and what iOS version are you running?

[RaccoonCam]

It's an iphone 7 running ios 13.6.

 The issue is transient, it first appears when starting the app; then it goes away as the app is able  reach - whar - arlo.com.  Surely  that shouldn't be necessary.  There's no good reason why the app couldn't  local store the last battery state and network strength along with that image from three days ago.

[RaccoonCam]

Yes, happens with cellular.  That last image, however, immediately appears.

[JessicaP]

Are you also experiencing this issue on the web client on your computer? I've also reached out to you via private message to gather some more information from you.