Base station offline

[Wilkins]

Can’t get arlo to work or get online. Everything is plugged in. I did a reset and it still won’t work! These are the lights I have

[atistailor]

i have the exact same problem

[Wilkins]

I fixed it! Had to reset the router and added the station and camera like new

[atistailor]

did you reset your internet router or the smarthub? ive only tried resetting smarthub 

[Wilkins]

No, I tried that and I had to restart the internet route

[atistailor]

oh ok thanks, unfortunately it didnt work for me.

[StephenB]

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@atistailor wrote:

oh ok thanks, unfortunately it didnt work for me.

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Looks to me like @Wilkins posted a picture of his router, and not his base  - and the router was showing that it wasn't connected to the internet.

Your situation is likely different.  What is the status of your base station LEDs?  https://kb.arlo.com/000039100/What-do-the-LEDs-on-my-Arlo-SmartHub-or-base-station-mean

Is this a new installation that has never worked, or is this a failure of an existing installation that used to work?