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Base Station is not recognized with new Arlo app

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  • ‎2019-09-13 07:12 AM
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Jds202
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‎2019-09-13 07:12 AM

Downloaded new app.  Base station not recognized.  Followed instructions by unplugging base station from power and router; then connected to router and power - new app did not find base station. Repeated several times.

Why does Arlo not provide troubleshooting help to their existing customers?

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StephenB
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‎2019-09-13 08:12 AM
@Jds202 wrote:

Why does Arlo not provide troubleshooting help to their existing customers?

Did you try support?  https://www.arlo.com/en-us/support/contact.aspx

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