Arlo|Smart Home Security|Wireless HD Security Cameras
Arlo Community

Base Station VMB4540 lost power

Reply
Discussion stats
  • 1 Reply
  • ‎2024-05-22 06:46 AM
  • 497 Views
  • 0 Likes
  • 2 In Conversation
LordBracht
Guide
Guide
‎2024-05-22 06:46 AM

Recently my smart hub 4540 has started to randomly loose power while plugged in all other devices plugged into the surge protector still work. I have tried different outlets, and different surge protectors it'll still randomly loose power and the light on the front is grey. The only fix I have found is to unplug the base and plug it back in. 

Firmware: 1.24.0.1_1528_8938370. 

Hardware: VMB4540r3

Labels:
0 Likes
Reply
Message 1 of 2
497
1 REPLY 1
jguerdat
Guru Guru
Guru
‎2024-05-23 04:46 AM

By grey, do you mean the LED is off?

 

It could be a faulty power supply or hub. Use the app to go to Settings, Support to choose your hub. Scroll down to Contacts to see what official support may offer.

0 Likes
Reply
Message 2 of 2
476
Related Labels
Discussion stats
  • 1 Reply
  • ‎2024-05-22 06:46 AM
  • 498 Views
  • 0 Likes
  • 2 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.