Badge Notifications STiLL Note Resetting

[krypttic]

This thread was posted for 5 months, waiting for a resolution: https://community.arlo.com/t5/Arlo/Badge-Notifications-not-resetting-again/m-p/1868329/emcs_t/S2h8ZW...

Yesterday, the thread was closed by the moderator stating that the problem was solved.  However, it is NOT solved.  I just walked outside and my badge counter reset to 432!  Why was the previous thread closed and why is this still not fixed?!

[JamesC]

krypttic,

Do you have the latest version of the Arlo Secure app downloaded from the app store? You might try uninstalling and reinstalling the app if you're still experiencing an issue.

JamesC

[krypttic]

Yes, I do have the latest version.  Based on the history with this issue (I've reported it three times, and each time it takes successively longer to provide a "fix"), I'm not optimistic anything has been solved--or if it is, that it won't be back again in short order.

[Eksoccer99]

Same. It’s still happening. It’s not fixed under the latest v3.6.8. With Arlo pro 2 cameras and base.  Visiting a relative currently having the same issue the past few months; trying to help troubleshoot. iPhone 11 Pro, iOS 15.5 everything is up to date. 
Family member thinks it’s the base and bought a new pro 3, 2 camera kit with new base, to try and resolve it, ugh. Meanwhile, I have the same setup back at home and no issues with badge count per the app any my account. (Minus, pro 3 base) 

[robwattman]

I thought it was resolved but it is not resolved yet. I have v3.6.8. This is hopeless. I click the app that show hundreds of videos, look at the library, then the next time a new video is recorded, the badge app is in the hundreds again.

[krypttic]

Yep, I think we're going on over a year at this point so I don't think it's ever going to be fixed.  I've started two previous threads that were marked as "solved" (even though they weren't) and closed to replies.  I'm not going to bother starting any more.

[JamesC]

The development team is working on a solution for this issue currently. I do not have an ETA for when the fix will be available just yet, but will provide an update as soon as I know more.

JamesC

[Richards4]

Why is the Arlo app notification badge always showing a full count since day 1 every time a new alert comes in, I can open and acknowledge the alerts which removes them but they come back again next time I get an alert.

[Jaytdy]

I’m having the same issue with 1700+ notifications that do reset but return sometime after leaving the app.

[robwattman]

Today my badge notifications are 323,486!!!

[krypttic]

Yes, I have hundreds of notifications myself.  This has been going on for about three years now.  I've given up on a resolution, despite Arlo's claims to be "working on it."

[Lodus]

 

Any idea why I suddenly seeing so many notifications? 190k !!

 

[jguerdat]

Are they noted as motion or audio?

[Snake86]

I have the same issue. Every time I get 1 notification, the badge shows 3,000.

[Dw4yne]

I currently have over 28,000 notifications showing up.

[Dw4yne]

28,000 notifications WTF ARLO?

[A_Peterson]

I recently started having this problem of the high badge count; mine’s at 672. I deleted and reinstalled the app. Same problem. Using iOS app version 4.0.

[Lodus]

Not sure. When I go into the app to view them, the counter is cleared. I’m definitely not getting that many hits as I only store up to one week of data.

[AUTX]

 

Not sure where to post this, since it’s more of a Mobil app related issue.

[Eksoccer99]

Yea it’s gotten worse lately. Showing 63 badge count, ios app. Everything is up to date and current. I don’t have 63 new videos, as I try to clear them right away. It’s like it’s not resetting per new videos coming in. Just keeps adding from the last time you’ve checked; keeping it in memory or cached somewhere. The algorithm is wrong.

[JamesC]

We're currently reviewing reports of the iOS badge counter providing inaccurate counts. I will post an update as soon as I have more information on this issue.

JamesC

[Richards4]

@JamesCI appreciate you coming back with an update but when you say your “reviewing” the reports it sounds like it’s taken you 3 years of reviewing, when will you actually take action and fix what seems to be an obvious and common pain point?

[Aparks2]

Mine is having this issue. It started last week. I just updated my app since There is an update, and nothing has changed.

[A_Peterson]

I was informed by a tech that this was taken care of. I deleted, reset device, reinstalled app, and yet I’m still having the same issue. Now the count has reset to my reboot, but it is still maintaining a cumulative count.

[Eksoccer99]

I’m about to turn badges off per alro notifications in iOS settings and just let my lock screen alerts dictate/alert me how many new recordings I have. This is ridiculous.