Arlo|Smart Home Security|Wireless HD Security Cameras

Badge Notifications STiLL Note Resetting

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krypttic
Luminary
Luminary

This thread was posted for 5 months, waiting for a resolution: https://community.arlo.com/t5/Arlo/Badge-Notifications-not-resetting-again/m-p/1868329/emcs_t/S2h8ZW...

 

Yesterday, the thread was closed by the moderator stating that the problem was solved.  However, it is NOT solved.  I just walked outside and my badge counter reset to 432!  Why was the previous thread closed and why is this still not fixed?!

10 REPLIES 10
JamesC
Community Manager
Community Manager

krypttic,

 

Do you have the latest version of the Arlo Secure app downloaded from the app store? You might try uninstalling and reinstalling the app if you're still experiencing an issue.

 

JamesC

krypttic
Luminary
Luminary

Yes, I do have the latest version.  Based on the history with this issue (I've reported it three times, and each time it takes successively longer to provide a "fix"), I'm not optimistic anything has been solved--or if it is, that it won't be back again in short order.

Eksoccer99
Tutor
Tutor

Same. It’s still happening. It’s not fixed under the latest v3.6.8. With Arlo pro 2 cameras and base.  Visiting a relative currently having the same issue the past few months; trying to help troubleshoot. iPhone 11 Pro, iOS 15.5 everything is up to date. 
Family member thinks it’s the base and bought a new pro 3, 2 camera kit with new base, to try and resolve it, ugh. Meanwhile, I have the same setup back at home and no issues with badge count per the app any my account. (Minus, pro 3 base) 

robwattman
Guide
Guide
I thought it was resolved but it is not resolved yet. I have v3.6.8. This is hopeless. I click the app that show hundreds of videos, look at the library, then the next time a new video is recorded, the badge app is in the hundreds again.
krypttic
Luminary
Luminary

Yep, I think we're going on over a year at this point so I don't think it's ever going to be fixed.  I've started two previous threads that were marked as "solved" (even though they weren't) and closed to replies.  I'm not going to bother starting any more.

JamesC
Community Manager
Community Manager

The development team is working on a solution for this issue currently. I do not have an ETA for when the fix will be available just yet, but will provide an update as soon as I know more.

 

JamesC

robwattman
Guide
Guide

Today my badge notifications are 323,486!!!

krypttic
Luminary
Luminary

Yes, I have hundreds of notifications myself.  This has been going on for about three years now.  I've given up on a resolution, despite Arlo's claims to be "working on it."

Dw4yne
Star
Star

28,000 notifications WTF ARLO?

A_Peterson
Aspirant
Aspirant

I recently started having this problem of the high badge count; mine’s at 672. I deleted and reinstalled the app. Same problem. Using iOS app version 4.0.