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I just changed my modem and now my base won't connect via ethernet cable. My power light is green, but my internet light is amber. I'm not sure what to do at this point. I did a factory reset and light is still amber. What can I try now?
Solved! Go to Solution.
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And facebook too
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gawldern mudderforker. Me too. I've totally fracked my config trying to get back on-line. Plus I'm on a 24 hr time window before leaving town.
news flash -- Mr/s Arlo, please publish a notice when the system is down through the app and arlo web page so your custumers won't waste the limited time they have left on this earth dorking around trying to fix something they will never be able to. Otherwise, they may decide to spend their cash elsewhere in the future.
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For those thats had this device, does this happen often?
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I bought this system from WalMart as a Black Friday deal. I have a NetGear Router NIghthawk X6 and cannot connect to the internet. This is a pretty aweful system considering that I have had problems getting hold of any tech support and I have been on hold for over 50 minutes. Still waiting!!!
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Chances are it is connected to your home network. The Netgear server outage is going to prevent it from finishing the setup. I sure hope they get this resolved by morning.
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Authentication service error for me (United Kingdom). Any update please Netgear?
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Hi, it appears the Arlo system has been down for quite a few hours. Is there a place where I can get updates? Its getting a little furstrating.
Thank you.
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They posted on twitter and on facebook earlier
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Still no explanation from Netgear....
Poor customer service.
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Not sure when the system cam back up, but it's working again this morning. Thanks for all the feedback and suggestions.
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I didn't mind spending $200 on a 3 camera system from Wal-Mart to get my feet wet with the battery powered cameras. I was going to spend a lot more for 1 camera! After getting a feel for the cheapness of the base unit and the problems with; supposedly, their servers, I'm inclined to return it instead of try and get it working. I have a perfectly good IP camera system now but without recording. Not sure of it's worth the hassle.
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Base station connected some time during the night got everything else up and running too. I guess it was just a server issue but it would be nice if they found a way to communicate this better.
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system has worked great for 6 months, until yesterday. Base station will not connect to internet. I've powered down my routher and base station. I've even done a reset on the base station. Nothing.
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It should be fixed now... if not working, then reboot the base with the power button ( off, then on )
Morse is faster than texting!
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Likewise, everything is finally working, as this moment.
Hopefully, it will stay that way.
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