Can’t connect after Arlo down for several hours

[peneinna]

I just changed my modem and now my base won't connect via ethernet cable.  My power light is green, but my internet light is amber. I'm not sure what to do at this  point.  I did a factory reset and light is still amber.  What can I try now?

[Klcm]

Yes I am still having issues. I am in Tennessee. Customer Service hung up after 18 min. of my holding on and of course they will not pick up again.

[Brybry]

Is there any way to call them? Found 1 number and it doesn't even ring. How do we find out if it's a netgear system or are system? I have tryed resetting everything and nothing is changing the yellow lights. Thanks!

[Rosey626973]

Same problem here in new jersey no light at all on the arlo router for the internet

[mep123]

It's a system wide outage of some sort, but the number for Support listed on the website is (408)-638-3750. I don't know if it's accessible right now or not.

[hokeysmoke]

---

mep123 wrote:

There seems to be a system wide outage. See numerous other threads and posts. So far, to the best of my knowledge, there's been no official information or updates coming from Netgear. I find that more disappointing than the outage itself.

---

Netgear has been posting on their Facebook page, but it appears to be rather ad-hoc. https://www.facebook.com/arlosmarthome/photos/a.1559240674288047.1073741828.1540756022803179/1976852... 

[Klcm]

I know...😯😕

[dl2_general]

Same issue.  Have had the system up and running for just under a week now.  Had an Authenticaton Services error this morning which has since resolved.  Tried calling the support number and it was busy for multiple hours.  Busy.  Really?!

[Brybry]

Finally got thro the number now on hold lol. Guess I'll just wait and see if they fix it. Does this happen alot?

[Brybry]

I feel the same way! Does anyone know if this happens alot?

[manfredz]

Netgear was having server issues but all should be back to normal now

[Rosey626973]

Still not working here 

[manfredz]

All should be back to normal now

[MarkH123]

I'm having the same offline issue today...it started around 3:30p today Central standard time..thats terrible they haven't let users know about issue..

[manfredz]

All should be back to normal now

[hellobethie]

No, it's not back to normal.

[Jenkinstod]

Thanks to everyone for the responses.  Mine still show as offline.  

[MarkH123]

So there back online now?

[manfredz]

on computer, when you tried to log into your account, you got a message explaining server issues and estimated fix time.   All back up about 20 min past this fix time estimate

[MarkH123]

Mine still showing offline with amber light..i'm powering cycling now..

[mep123]

I've had the Arlo system now for about 3 years. My experience has been that the system is quite stable for the most part, with only an occasional hiccup usually associated with a firmware or app update. I've never experienced an outage like this one.

[manfredz]

server issue was fixed a few hours ago and mine is working ok

[Swells1575]

I agree....still not linking up.

[manfredz]

just rechecked mine and all is ok.  Maybe still not ok for some countries/servers

[hellobethie]

Nope. still not fixed for a lot of people