Arlo video alert delay

[centslessjo]

Why is it taking 3 hours for the video to come through on my alerts?

[TomMac]

The video may be there but just not the little icons of same... they were having a server issue re the video icons going to the library

[centslessjo]

The video is not there. The alert comes in but it takes 2 to 3 hours for the video to show up.

[TomMac]

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centslessjo wrote:

The video is not there. The alert comes in but it takes 2 to 3 hours for the video to show up.

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I wasn't clear.. the video was RECORDED to the servers, the issue was the video icons were being delayed being sent out so you in effect could not access them ( far end issue )

But with the alert, you can always go LIVE VIEW

[romiller06]

I am also experiencing the same issue.  Maybe something with their last update is causing issues.  Hopefully they will fix this sooner than later.

[centslessjo]

I am still having the delay issues. Several hours after the alert is sent before the video shows up. Very aggravating. Maybe if we keep commenting someone will get this issue solved. I wonder if others are having this problem?

[JamesC]

I have escalated this topic to engineering for review. I will post an update when I have more information.

JamesC

[JamesC · Accepted solution]

A cloud update has been deployed that should resolve this issue. Please let me know if you continue experiencing delayed content.
 
JamesC

[centslessjo]

Thank you James. Whatever they did seems to have fixed it.