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Troubleshooting
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I'm having the same problem. It's an issue both on the IOS app and the web.
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Yup, I dont use any app at all (WP user so...no app) but I've just been getting a "Getting Status..." message from the portal after logging in. I tried rebooting the device, my router, etc.
Weirdly enough, the cameras still seem to be running and recording on the schedule.
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Over the weekend we experienced an outage that may have affected a small number of users. This was resolved a short time after the outage was discovered and we are investigating the root cause. Please let us know if you are still experiencing any issues.
JamesC
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Acyhuk,
What issue are you experiencing? What device are you having the issue on?
JamesC
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Also the desktop says it is offline yet the base has the three green bars
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Should I return item?
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What did you do that caused it to ask for a network security key? The cameras only connect to the base and the base connects to the router through a cable so there's no netowrk key needed.
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What do we do. Our friend claims the system is on an working ! But we still can't view it !???
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Try power cycling the base and your mobile device(s). Is this happening on both WiFi and cell service?
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