Arlo|Smart Home Security|Wireless HD Security Cameras|NETGEAR
Reply
Aspirant

Re: Arlo service down?

Mine went down around 2:00 PM, it's now 2:00 AM and it is up and running. All is good.

Message 51 of 59
H2O Initiate
Initiate

Re: Arlo service down?

Just got mine as well. After this fiasco, I'm seriously thinking of returning it and getting the Nest.

I should have known better actually, anything I've ever touched with"Netgear"printed on the label has always failed/or extremely dissapointed me.
Message 52 of 59
Highlighted

Re: Arlo service down?

My base was always connected just couldn’t access my camera feed via the app. All is back up and usable. :-)
Message 53 of 59
Aspirant

Re: Arlo service down?

Some of the comments on here have been very touchy.

If things were perfect, everybody would be sipping lattes, wars wouldn't exist & petrol prices would be cheaper.

Cool it & replace attitude with positive resolutions. Isn't that why you brought the product in the first place????

I know that's why I did.

Message 54 of 59
Apprentice

Re: Arlo service down?

Finally! Base station is connected and I am able to disarm my system.

 

Hopefully, Netgear sorted all this out and we will not experience further issues anytime soon.

Message 55 of 59
Aspirant

Re: Arlo service down?

This all may have to do with the black fri sales.. Walmart had 3 camera systems for $199
Model: VMB3000 | Arlo Base Station
Message 56 of 59
Apprentice

Re: Arlo service down?

So we are to expect sub par service, service outages for 12 hrs, questionable software / hardware for our purchase? I don't think so. I will not accept sub satisfactory service as the new norm. Sell that to millennials.
If netgear or any other service provider for that matter, can't keep up then they must expect and accept unhappy customers and build off of their customer's criticisms, suggestions and complaints.
Message 57 of 59
Aspirant

Re: Arlo service down?

Oh please 🙄. Then return it and go elsewhere im sure amazon has some great other choices.
Model: VMB3000 | Arlo Base Station
Message 58 of 59
Community Manager

Re: Arlo service down?

RESOLVED: Some Arlo Base Station reporting as “Offline”

 

Following is an update on the Arlo Service interruption.  On Friday November 24, 2017 at approximately 11:00am Pacific time, we experienced a major service disruption which impacted Customer’s ability to access their Arlo Systems.   Services were restored at approximately 2:00am Pacific Time, Saturday November 25 although some Customers may have continued to experience issues for several hours after the fix was implemented.  If you are still experiencing an issue with your Arlo system, please contact support at:  1-(408)-638-3750.  We sincerely apologize for this service interruption and it certainly does not reflect our standards of service availability.  Our technical teams continue to work diligently to ensure services remain available and we are reviewing our internal processes and systems in order to prevent this from happening in the future.  Again, we apologize and thank you for your patience.

 

JamesC

Message 59 of 59