Arlo|Smart Home Security|Wireless HD Security Cameras|NETGEAR
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Apprentice

Re: Arlo service down?

Base station will not connect to server....at least I can log in .... Yawn. C'mon netgear, hire some real programmers
Message 26 of 59
Highlighted

Re: Arlo service down?

I’m able to connect now!!! The servers must be back up.
Model: VMC3030 | Arlo Wire-Free Camera
Message 27 of 59
Apprentice

Re: Arlo service down?

Your base is connected or you can connect to app?

Message 28 of 59
Apprentice

Re: Arlo service down?

I'm still down. Can't even reset the base station remotely. Have to keep calling the wife to manually do it.....
Message 29 of 59
Apprentice

Re: Arlo service down?

My base station cannot connect or talk to netgear however I am now able to log into my account again
Message 30 of 59
Aspirant

Re: Arlo service down?

Any news? Updates? Reason for the issues. I think I may end up sending the whole dam thing back.....loads of rubbish it seems!!
Message 31 of 59
Apprentice

Re: Arlo service down?

The base station still will not connect. I cannot disarm the system. I just shut it down. It is useless, now. 

 

What a nice surprise.  I come home and Netgear is experiencing a problem while my set-up is armed. 

 

 

Message 32 of 59
Virtuoso

Re: Arlo service down?

Service is only partially up for me.  Of my 6 stations (2 bases and 4 Qs), only 3 are working.  The other 3 will not communicate with the servers.

Message 33 of 59
Aspirant

Re: Arlo service down?

Nothing working.

Lights are as follows.

Green / Amber / Green.

Have done full reset & nothing has changed.

Can somebody tell us what's happening please????

Message 34 of 59
Initiate

Re: Arlo service down?

Im not sure if its down. It has to be. Mine have been offline for about 2 hours now.. unplugged base stat. Still nothing and before had a message also when i tried signing in
Message 35 of 59
Aspirant

Re: Arlo service down?

Base station still down for me.
Message 36 of 59
Aspirant

Re: Arlo service down?

Yeah mines is down again
Message 37 of 59
Virtuoso

Re: Arlo service down?


hokeysmoke wrote:

Service is only partially up for me.  Of my 6 stations (2 bases and 4 Qs), only 3 are working.  The other 3 will not communicate with the servers.


Now only 2 out of 6 are working.  For me the issue is getting worse.

Message 38 of 59
Hero

Re: Arlo service down?

was earlier today but all should be back to normal now

Message 39 of 59
Apprentice

Re: Arlo service down?

None of my 5 works.

Message 40 of 59
Aspirant

Re: Arlo service down?

Same here. Easy setup yesterday and a complete dumpster fire today. Zero support from online, chat, phone or email. Bought it from Costco so I have 90 days for a full refund. Hope thats enough time for netgear to fix the problam(s). Smiley Happy

Message 41 of 59
Hero

Re: Arlo service down?

Arlo posted to fb:

 
·

Dear Arlo customers,
We are aware of the current servicing issue users are encountering with their Arlo account. Our technical support team is actively investigating and will restore services as soon as possible. We apologize for any inconvenience you may have experienced.

Message 42 of 59
Apprentice

Re: Arlo service down?

It's been some 6 hours on my end and the base station is still unable to connect. 

Message 43 of 59
Master

Re: Arlo service down?

Can someone with an Arlo Pro system with USB backup check if the cameras are still recording to the USB drive?

Message 44 of 59
Virtuoso

Re: Arlo service down?

I can't login at all now.  New message:

2ndArloFailCapture.PNG

Message 45 of 59
Master

Re: Arlo service down?

Mine was working all day and now it's not again Smiley Sad

Message 46 of 59
Master

Re: Arlo service down?

I'm still getting notifications though

Message 47 of 59
Apprentice

Re: Arlo service down?

Same here, customers should be able to manage their own Arlo devices, recording and notifications without forcing us to be at the mercy of NETGEAR server issues.

Message 48 of 59
Apprentice

Re: Arlo service down?

NETGEAR in their arrogance seems to feel they are immune from any liability. Let something happen to my 92-year-old aunt because I can't keep eyes and ears on her in case she needs help or has a medical issue that results in injury or death and I promise as God as my witness, I will take legal action no matter the cost!

 

If was able to purchase the optional monitor for the Arlo Baby this wouldn't be an issue now would it NETGEAR?

Message 49 of 59
Aspirant

Re: Arlo service down?

I'm fully operational at the moment ;-)

Message 50 of 59