Arlo notification

[Groothe]

Hi
Is close to selling my arlo system 🤬 It has worked for several years but all of a sudden I only receive notifications on my phone when the screen is on. I get absolutely no notifications with the screen off. I have tried to reset both cameras and router but without luck. What should I do?

[jguerdat]

Have you turned off battery optimization for the app in the phone settings?

[Groothe]

yes I have

[TomMac]

remove then re-install the app

[Groothe]

I have tried that but without luck, unfortunately. Have also tried a completely different phone with the same result

[ShayneS]

Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support