- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I had my Arlo for a few months now. I noticed the Arlo camera doesn't record motion at night. It was working before but stops working this past week. I've opened and replaced the battery. I've checked all the settings. Is there anything else I can do to fix the problem?
- Related Labels:
-
Troubleshooting
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
When it's supposed to be ready to record is the running man in the Cameras tab black or gray? If gray, it's disarmed and won't record. If it's black, what is the sensitivity setting in your mode set to? Have you tried to manually activate a recording by walking across the field of view? Note that motion detection is best at 10-15 feet maximum.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
The running man is gray. I tested the sensor and walked in front (side to side) of the camera but nothing happens. The camera was working fine before and then it suddently stops recording at night. I rebooted the base station and my home router. I think the night vision sensor is broken. If the camera is broken, where can I send it? I can't return it to the store anymore since i had it for a few months now. What is the warranty on the Arlo?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Sorry I meant the running man is black.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I believe the warranty is 1 year on camera... So contact Netgear re a trouble ticket leadingto a replacement
http://www.arlo.com/en-us/support/contact.aspx
Morse is faster than texting!
--------------------------------------
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Thank you I'll call the support.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
bobbynkitz,
Were you able to resolve this issue with the support team?
Please let us know,
JamesC
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I talked to the support team and I'm still doing some test. I'm still having problem with the camera at night. I've always set my motion sensor st 80% and never had a problem. Now I'm asked to set the motion at 100%. I know the motion sensor will work if I have it at 100%. This will drain my battery much faster. I don't understand why all of a sudden my camera does not record at night if I have the motion sensor at 80%. Something is wrong with the unit.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
bobbynkitz,
If you have more than one camera, one way to isolate the issue further would be to swap locations of the affected camera with a different camera to see if the replacement camera behaves the same way.
JamesC
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I did that too. I rebooted the Arlo base station, opened and replaced with new batteries all cameras, reset home router, deleted old mode for the cameras, created new mode for the cameras and relocate the Arlo base station. When I came home yesterday during the day, I stood and waved my hands in front of one of the camera. The camera didn't detect the motion. I had the same motion sensor set at 70% during the day since I bought the unit. The only change I made in the motion sensor is what the support team ask me to put the motion sensor at 100% during night time. Putting the camera at 100% will drain the battery much faster. I still think the camera is the problem or maybe the base station. Something is not right with this unit after having it for 5 months.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I can't find where I responded to your email. I did that too. I swap and relocate the cameras. I reboot the base station, open, replace and resync the cameras, reboot home router, relocate base station, delete and create new modes, delete and create new camera name and everything that I can think of. I followed the instruciton from the support team to increase the motion sensor to 100%. I've always had the motion sensor at 70% since I bought it with no problem until few weeks ago. On tried standing in front of one of the cameras and waving my hands during the day time and the camera wouldn't record my movement. I had this unit for 5-6 months now and never had a problem with it. I'm starting to think either the camera or base station is starting to go bad.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi, do you want to hear something strange? My brother-in-law has Arlo too. He just texted me. He said the camera doesn't record at night just like mine. He stood in front of the camera and jumped like crazy. He said nothing happened. It didn't even record his montion. I still think there is something wrong with the unit. Two units cannot have the same problem. Either the camera got fried during the 115 degree temperature here in Las Vegas or the base station is broken.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
bobbynkitz,
I would like to assist you further with this issue. Please private message me the case number that you have open with the support team and I will review your case and escalate the issue if needed.
JamesC
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
My cameras have stoped recoreding at night too , just all of a sudden .
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
tojam,
Are you using a schedule? If so, be sure the cameras are Armed during the correct time frames.
JamesC
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
tojam,
Changing batteries should not have any negative impact on motion detection. Is this happening on all cameras?
Consider increasing the camera sensitivity and test again.
JamesC
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
tojam,
Please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link.
JamesC
-
Accessories
4 -
Activity Zones
1 -
Amazon Alexa
1 -
Apple HomeKit
2 -
Apple TV App
9 -
Applications mobile et en ligne
1 -
Apps
4 -
Arlo Go
3 -
Arlo Mobile App
581 -
Arlo Pro
36 -
Arlo Pro 2
1 -
Arlo Q (Plus)
3 -
Arlo Smart
166 -
Arlo Web and Mobile Apps
18 -
Arlo Wire-Free
30 -
base station
1 -
Batteries
529 -
Before You Buy
807 -
Can't view cameras live at all
1 -
Dépannage
1 -
Détection de mouvements
1 -
Features
942 -
Fehlerbehebung
1 -
Firmware Release Notes
93 -
Google Assistant
1 -
Hardware
1 -
home security
1 -
IFTTT (If This Then That)
105 -
Installation
2,005 -
Iphone 14 pro
1 -
Live view
1 -
Modes and Rules
1 -
Motion Detection
2 -
Object Recognition
3 -
Online and Mobile Apps
983 -
Online und mobile Apps
1 -
Order Not Going Through... help please!
1 -
Other Discussions
1 -
Partner Integrations
4 -
Security
1 -
Service and Storage
14 -
Smart Subscription
3 -
SmartThings
71 -
Troubleshooting
8,830 -
Videos
233 -
Vidéo
2 -
Warranty & Contracts
2
- « Previous
- Next »