Arlo not recording at night modelVMB3000

[bobbynkitz]

I had my Arlo for a few months now. I noticed the Arlo camera doesn't record motion at night. It was working before but stops working this past week. I've opened and replaced the battery. I've checked all the settings. Is there anything else I can do to fix the problem?

[jguerdat]

When it's supposed to be ready to record is the running man in the Cameras tab black or gray?  If gray, it's disarmed and won't record.  If it's black, what is the sensitivity setting in your mode set to? Have you tried to manually activate a recording by walking across the field of view?  Note that motion detection is best at 10-15 feet maximum.

[bobbynkitz]

The running man is gray.  I tested the sensor and walked in front (side to side) of the camera but nothing happens.  The camera was working fine before and then it suddently stops recording at night.  I rebooted the base station and my home router.  I think the night vision sensor is broken.  If the camera is broken, where can I send it?  I can't return it to the store anymore since i had it for a few months now.  What is the warranty on the Arlo?

[bobbynkitz]

Sorry I meant the running man is black.

[TomMac]

I believe the warranty is 1 year on camera... So contact Netgear re a trouble ticket leadingto a replacement

http://www.arlo.com/en-us/support/contact.aspx

[bobbynkitz]

Thank you I'll call the support.  

[JamesC]

bobbynkitz,

Were you able to resolve this issue with the support team?

Please let us know,

JamesC

[bobbynkitz]

I talked to the support team and I'm still doing some test.  I'm still having problem with the camera at night.  I've always set my motion sensor st 80% and never had a problem.  Now I'm asked to set the motion at 100%.  I know the motion sensor will work if I have it at 100%.  This will drain my battery much faster.  I don't understand why all of a sudden my camera does not record at night if I have the motion sensor at 80%.  Something is wrong with the unit.

[JamesC]

bobbynkitz,

If you have more than one camera, one way to isolate the issue further would be to swap locations of the affected camera with a different camera to see if the replacement camera behaves the same way.

JamesC

[bobbynkitz]

I did that too.  I rebooted the Arlo base station, opened and replaced with new batteries all cameras, reset home router, deleted old mode for the cameras, created new mode for the cameras and relocate the Arlo base station.  When I came home yesterday during the day, I stood and waved my hands in front of one of the camera.  The camera didn't detect the motion.  I had the same motion sensor set at 70% during the day since I bought the unit.  The only change I made in the motion sensor is what the support team ask me to put the motion sensor at 100% during night time.  Putting the camera at 100% will drain the battery much faster.  I still think the camera is the problem or maybe the base station.  Something is not right with this unit after having it for 5 months.   

[bobbynkitz]

I can't find where I responded to your email.  I did that too.  I swap and relocate the cameras.  I reboot the base station, open, replace and resync the cameras, reboot home router, relocate base station, delete and create new modes, delete and create new camera name and everything that I can think of.  I followed the instruciton from the support team to increase the motion sensor to 100%.  I've always had the motion sensor at 70% since I bought it with no problem until few weeks ago.  On tried standing in front of one of the cameras and waving my hands during the day time and the camera wouldn't record my movement.  I had this unit for 5-6 months now and never had a problem with it.  I'm starting to think either the camera or base station is starting to go bad. 

[bobbynkitz]

Hi, do you want to hear something strange?  My brother-in-law has Arlo too.  He just texted me.  He said the camera doesn't record at night just like mine.  He stood in front of the camera and jumped like crazy.  He said nothing happened.  It didn't even record his montion.  I still think there is something wrong with the unit.  Two units cannot have the same problem.  Either the camera got fried during the 115 degree temperature here in Las Vegas or the base station is broken.  

[JamesC]

bobbynkitz,

I would like to assist you further with this issue. Please private message me the case number that you have open with the support team and I will review your case and escalate the issue if needed.

JamesC

[tojam]

My cameras have stoped recoreding at night too , just all of a sudden .

[JamesC]

tojam,

Are you using a schedule? If so, be sure the cameras are Armed during the correct time frames.

JamesC

[tojam]

I've made no changes to the set up , they are active 24hrs , the problem started after the batteries run flat, I charged them and had to reconnect them . Work fine during the day and the night vision is working. It seems the motion Sensor struggles at night now.

[JamesC]

tojam,

Changing batteries should not have any negative impact on motion detection. Is this happening on all cameras?

Consider increasing the camera sensitivity and test again.

JamesC

[tojam]

I've tried increasing them to %100 and both cameras aren't activating like before if someone walked past , they'll activate if a car goes past , during the day then they pick up too much . Doesn't make sense .

[jguerdat]

Likely positioning. Post a screenshot for specific recommendations.

[tojam]

Definately not as the mounts are in exactly the same place as they've always been ? They go up exactly the same each time !What a bizzare response ? Furthermore I've just noticed that whilst viewing and turning night vision on and off there is no difference in image . It is evident that night vision has failed on these cameras , waste of money only had them 6months !!

[JamesC]

tojam,

Please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

JamesC