Arlo haven't been used for several days. Stuck on firmware update.

[tansh]

My Arlo cams haven't been usable for several days now, when I launch the app it says I need to update the base station firmware first. Clicking the firmware update helps to initialize the action but it never happened to me I seems to complete successfully. Sometimes it toggles between saying the firmware is Up-to-date and Getting Information. I've tried restarting etc but nothing seems to work.

[brh]

@tansh,

Try to remove the power from the base station for a couple of seconds and power it up again. This allows the base to reboot and clear out any corrupted firmware issues. If that doesn't work, contact customer support.

Brian

[jguerdat · Accepted solution]

Another thing that works for some is to start adding a new camera that doesn't actually exist. There will be a check for firmware for the base - let it happen. Once that's complete, just cancel the rest of the install.

[tansh]

Thanks! This did the trick, finally