Arlo does not recognise my emaill address so I can't access my system

[JamesC]

Ejaureg,

Are you sure you are using the correct email address when attempting to log in?

JamesC

[JLNsr]

Can I reset my e mail

[JLNsr]

Ok, trying to set up my new Arlo it want except my email

[JLNsr]

Yes

[JLNsr]

Can I reset my account

[JamesC]

JLNsr,

Be sure you re using the correct email address. If you are still having trouble please contact the Arlo Support Team for assistance. You will find several options for contacting support in the provided link. If you have any additional questions/concerns feel free to private message me. I would be happy to help.

JamesC

[cynthiaandbob]

Seems to be a common issue - your system does not recognize my email address on the Arlo app

[JamesC]

cynthiaandbob,

Are you indicating that you are able to successfully log in using the web client but not that mobile app? Both the app and the web client will use the same log in information. Consider reinstalling the mobile app and try again.

JamesC

[RichardRoll]

I tried to log in today, but my email is no longer recognised.  I have had a variety of error messages, eventually I WAS able to reset my password, I then got a message saying that my account had been deleted and I have to input all my data and set up the hardware again.  Not very good if I had been burgled recently and all my evidence had been lost!!!  I will add more if there are any more problems. 

Not terribly happy.

[jguerdat]

Not sure what will be possible on Thanksgiving but I'd try using the phone number found here:

https://www.arlo.com/en-us/support/contact.aspx

That will be your fastest way to get support.