Arlo camera keeps buffering on my phone but not on web

[dorismalo]

I downloaded Arlo Pro to access it on my phone. It was working in the past, but now when I sign on and retrieve the motion detected, it just keeps buffing.  Why is this happening?  anyone else having that problem?

When I access Arlo on mu computer, it works fine?  Please help and let me know if I need to do anything on my end to have it running correctly on my phone.

Model: vmc3030-100nas

Thanks

Doris M

[JessicaP]

Hi @dorismalo,

What phone device are you running? Have you tried uninstalling, restaring your phone, and reinstalling the app?

[jguerdat]

Also, WiFi vs. cell service?

[dorismalo]

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@JessicaP wrote:

Hi @dorismalo,

What phone device are you running? Have you tried uninstalling, restaring your phone, and reinstalling the app?

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AT&T, and no I have not tried uninstalling or restarting.  will try this weekend to see if that helps.

Thanks for the info.

Doris