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Re: Arlo camera keeps buffering on my phone but not on web

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dorismalo
Aspirant
Aspirant

I downloaded Arlo Pro to access it on my phone. It was working in the past, but now when I sign on and retrieve the motion detected, it just keeps buffing.  Why is this happening?  anyone else having that problem?

When I access Arlo on mu computer, it works fine?  Please help and let me know if I need to do anything on my end to have it running correctly on my phone.

 

Model: vmc3030-100nas

 

Thanks

Doris M

Model: VMC3030 | Arlo Wire-Free Camera
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JessicaP
Arlo Moderator
Arlo Moderator

Hi @dorismalo,

 

What phone device are you running? Have you tried uninstalling, restaring your phone, and reinstalling the app?

jguerdat
Guru Guru
Guru

Also, WiFi vs. cell service?

dorismalo
Aspirant
Aspirant

@JessicaP wrote:

Hi @dorismalo,

 

What phone device are you running? Have you tried uninstalling, restaring your phone, and reinstalling the app?


AT&T, and no I have not tried uninstalling or restarting.  will try this weekend to see if that helps.

Thanks for the info.

Doris