Arlo Video Shows No Motion

[Brianrx]

My Arlo wirefree (original) is no longer showing motion in video playback. It only shows a single still shot for the entire time. Any ideas on how to fix?

[jguerdat]

What happens if you download the video? Does it play ok? Have you restarted the base and opened and closed the battery door on the camera?

[Brianrx]

Thank you for writing.  The video "plays", but the screen only shows a snapshot.  No moving video.  I recently changed batteries (yes, lithium), but have not rebooted the base station.  I will try that.

[AlexisAndrews]

Do we have an answer on this yet as I have not had reason to have my cameras running other than when I am out of the house which is set to all motion. And is geofencing. But never noticed the videos being just a still until now. I had people in my home and they were in and out and I was in the bedroom with the poodles. Cuz they were insane. And I turned on the cameras and every video with new batteries in some of the cameras but they are all working for live video.

I need to know what is causing this and how to fix it. Please help. Arlo wireless gen 1.

Update. Downloaded videos and all of the ones I downloaded had nothing in them just white or black background depending on which app and how you play the.m. Unable to upload video for this site

[jguerdat]

Restart the base. Try live view and manually record.