Arlo|Smart Home Security|Wireless HD Security Cameras
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Arlo Stuck In Getting Status

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SPDIF
Star
Star

Increasing problem with "Getting status", basic Arlo model

Reinstalled the app, cleared the Cache (that helped one time, never again), restarted the surf pad again, restarted the base station, restarted the router, Still stuck i "Getting Status".

Problem occured after recent app update (as usual ;-(! )

4 REPLIES 4
ShayneS
Arlo Moderator
Arlo Moderator

Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support

Jasoncolby2002
Aspirant
Aspirant
How do I fix getting status?
ShayneS
Arlo Moderator
Arlo Moderator

@Jasoncolby2002

 

Have you tried to reboot your base station and test again?

papagonzo
Guide
Guide

Been having the same problem for the past few days now. Cameras show "Getting status" indefinitely on the app and "The device failed to connect. Please try again." using the web client. Increadibly frustrating!

 

Have rebooted to base station directly yesterday and again using the app to "restart" it today. Still nothing but the cameras are occasionally recording and I'm getting very poor quality recordings when I go in to review them.