Arlo Smart Hub VMB5000 refuses to connect to Eero Mesh network. Showing solid/flashing amber.

[AussieTrev]

I have a VMB5000 that I have 2 Ultra cameras attached, well did have. It would not connect to my mesh network anymore.

I have factory reset the SmartHub now all I get is a solid amber then a flashing amber. The ethernet cable is working fine and connecting to the internet, having tested it with my laptop.

So thinking that I just had to setup the hub as a new device would be the go. I get the Solid amber when I plug into power with the ethernet cable plugged in, then after a time I get a one flash blue/amber then flashing amber showing that there is no internet access.

What have I done wrong. I am having major problems with cameras dropping out. this all started when I changed over to an Eero 5 mesh network.

Anyone have an answers? I need to get this fixed.

Thank you

Trevor

[jguerdat]

I'm not familiar with Eero but are you plugging the hub into the main router or a satellite? Maybe that would provide a clue.

[mmsumulong]

I have the same problem too. It seems our base stations are bricked. I tried refreshing my devices in my frontier modem and it no longer discovers my vmb5000. All other devices including mesh routers are redetected. This happened when I tried port forwarding my Arlo base station. tough luck on both of us.

[StephenB]

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@mmsumulong wrote:

This happened when I tried port forwarding my Arlo base station.

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Did you try power cycling the base station?  or resetting it?

Are you seeing the base station IP address in your router's attached device list?

[mmsumulong]

After much tinkering with my (Frontier supplied) router, this was a result of being blocked by it. I had to specifically list the IP address of the base station in order for it to work again.

[AussieTrev]

Main, it shows up in the Eero as connected to the network, but nothing past that to the Arlo app.

[AussieTrev]

My solution was to have a seperate wifi just for my Arlo and Netatmo weather station, both would not connect or stay connected. Now they both work without issue. I think it my be related to a mesh network having the same name for both the 2.4 and 5 GHz bands. 

[AussieTrev]

Everything, power cycled, factory reset, direct connect to Eero unit, disabled the 5 GHz band, nothing works.