Arlo|Smart Home Security|Wireless HD Security Cameras|NETGEAR
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Guide

Re: Arlo Geofencing does not work

It work great for me for about 6 months up until this last app update. I tried all the uninstall, reinstall, delete configuration etc with no help. Anyone know how to go back to an earlier version of the app?
Message 51 of 104
Apprentice

Re: Arlo Geofencing does not work

You will need to either have  backup copy of the app that is signed for your userid. You can't download an app copy directly from any site that I am aware of.

Model: VMC4030| Arlo Pro Wire-Free Camera
Message 52 of 104

Re: Arlo Geofencing does not work

Geofencing randomly started working again for me last night / this morning. I’ve made no changes to my iPhone X or the Arlo app. I hope it continues to work....
Message 53 of 104
Guide

Re: Arlo Geofencing does not work

I have the same issue, Geofence had been working perfectly with an iPhone 6 and a iPhone 5, now it is useless. Sometimes it recognizes the main phone, the 6, but not always.
And yes the phones have names with no punctuation in them.

 

Please fix whatevet was broken.

Model: VMB3000 | Arlo Base Station,VMC4030| Arlo Pro Wire-Free Camera
Message 54 of 104
Aspirant

Re: Arlo Geofencing does not work

As of yesterday geofencing started to work with no changes or modifications.  Both iPhone 6s using latest version of iOS are showing the correct location status changing status when both phones have left the area.  Noticed there was an Arlo app available this morning v2.4.8 but fix apprears to be working regardless of new app version installed. 

 

My two cents... on the phone name.  I've got underscores in both phone names and has been like that since i've brought my arlo's online.  I wouldn't worry about changing the phone names.

 

Model: VMC4030| Arlo Pro Wire-Free Camera
Message 55 of 104

Re: Arlo Geofencing does not work

My Arlo geofencing ha been working reliably for 2 days now. I made no changes to my iPhone X, no app updates... my phone name includes special characters. According to the Arlo app I’m running version 2.4.7 which was released on March 4th (the same time geofencing stopped working.) Not sure what changed 2 days ago, would be nice if Netgear would acknowledge what they did to fix.... maybe they opened a ticket with Apple who fixed the way the location services communicate with the Arlo app...? Would be nice to know. 

Model: VMC4030P| Arlo Pro 2 Wire-Free Cameraarlo.netgear.com | Web Site/App
Message 56 of 104
Guide

Re: Arlo Geofencing does not work

In addition to an Arlo update, iOS released 11.3. I haven’t installed either yet. But now it started working normally again yesterday. This is so confusing.
Message 57 of 104
Apprentice

Re: Arlo Geofencing does not work

Mine  started working immediately after I reset the locations on my two phones and then reinstalled the apps and reset up the sharing. It has worked ever since. No idea if it was related to anything they did as they never seem to give you any feedback on what the problem was or if they even did anything.

Model: VMC4030| Arlo Pro Wire-Free Camera
Message 58 of 104
Aspirant

Re: Arlo Geofencing does not work

Mine starting working again two days ago, out of the blue.

Model: VMB3000 | Arlo Base Station
Message 59 of 104
Aspirant

Re: Arlo Geofencing does not work

Works here in Sweden as well. Since two-three days or so.
Model: VMC4030P| Arlo Pro 2 Wire-Free Cameraarlo.netgear.com | Web Site/App
Message 60 of 104
Initiate

Re: Arlo Geofencing does not work

Mine and my Mrs geofencing started to work again after a week not working at all, they updated the iPhone app yesterday seems to have fixed it fingers crossed 

Message 61 of 104
Guide

Re: Arlo Geofencing does not work

Any updates on the problem with arlo not updating geofencing HOME/AWAY modes?

Model: VMC4030| Arlo Pro Wire-Free Camera
Message 62 of 104
Guide

Re: Arlo Geofencing does not work

It’s fixed for me. But I do not know how. I did not upgrade iOS or the app and it’s been flawless since the end of last week.
Message 63 of 104
Apprentice

Re: Arlo Geofencing does not work

 
Model: VMC4030| Arlo Pro Wire-Free Camera
Message 64 of 104
Apprentice

Re: Arlo Geofencing does not work

The fix didn't have anything to do with the update. There have been several folks that did nothing. I was able to get mine working before the update came out by just reseting location services on both devices and performing the equivelant of a new install on my two phones. It most likely was something they did on the cloud interface, but doesn't look like they will provide any information,

Model: VMC4030| Arlo Pro Wire-Free Camera
Message 65 of 104
Guide

Re: Arlo Geofencing does not work

Stopped working again this morning
Message 66 of 104
Aspirant

Re: Arlo Geofencing does not work

I removed special characters from my iPhone name (' and spaces) and geofencing starting working again.

Model: VMC4030| Arlo Pro Wire-Free Camera
Message 67 of 104
Apprentice

Re: Arlo Geofencing does not work

Mine has been working fine with the exception of about a 2 hour windows back on 4/3. Must have just been a short blip because it straightened out without me doing anything.

Model: VMC4030| Arlo Pro Wire-Free Camera
Message 68 of 104
Aspirant

Re: Arlo Geofencing does not work

Geofencing does not work for me either.  I have Android 7.1.2.

Message 69 of 104
Aspirant

Arlo Geofencing does not work

Not working for me either.  Pixel 2 XL here.  Latest updates installed.  When is this going to be fixed?

Message 70 of 104
Star

Re: Arlo Geofencing does not work

Geofencing still not working for me.

Have two phones connected:

 

Oneplus 3T - Android 8

Samsung S7 Edge - Android 7.1

 

Geofencing has always been a bit flakey, but nothing that an uninstall and re-install of the app seemed to fix.


Now nothing - done all the normal things, uninstall & reinstall, made sure that the Arlo app are not set to go to sleep.  However the Oneplus 3T left the geofence area over 3 hours ago but still showing in as "In-zone" in Arlo.

Really don't understand why it's so difficult for the Arlo devs to get this working!  All my other apps that use geofencing work 100% reliably.  For a product that is sold as a security camera system, it doesn't give much confidence.

Message 71 of 104
Aspirant

Re: Arlo Geofencing does not work

Android sometimes puts Apps into sleep mode, and as a result, the Arlo app doesn't know your location until you open the Arlo app (which defeats the purpose of Geofencing).
Phones like Samsung has ways to select applications that can be blacklisted from Android power management. My Geofencing started to work reliably after that. I haven't noticed power drain from the Arlo app at the moment.
Model: VMB3000 | Arlo Base Station,VMC4030| Arlo Pro Wire-Free Camera
Message 72 of 104
Aspirant

Re: Arlo Geofencing does not work

Update: Moved from an iPhone 6 to an 8 and geofencing has been working seamlessly since with two phones in the household.
Message 73 of 104
Apprentice

Re: Arlo Geofencing does not work

I have the iPhone X and mine has worked pretty much trouble-free since they corrected the original problem with the exception of one time when I had to restart the app. 

Model: VMC4030| Arlo Pro Wire-Free Camera
Message 74 of 104
Guide

Geofencing

Hi. I have had Arlo 1 with 2 cameras for around 2 years, geofencing has been iffy, at best for most of that time. Occasionally it works great, most of the time not. Ive noticed that when i log into the app on my android phone, the geofencing updates there and then to armed or unarmed status. I really feel that i shouldn't have to do this after all this time, it seems most of the time the system is unarmed, or home mode. I am thinking about Blink system quite seriously now they have outside cameras. Does anyone have any ideas why it only changes mode when i log in to the app?
Kind regards
Neil.
Message 75 of 104