Arlo|Smart Home Security|Wireless HD Security Cameras

App not opening after changing routers. Tried reinstalling and restarting iPhone.

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VernaGarrett
Aspirant
Aspirant

iPhone 11 Pro Max, IOS 14.6

No idea what version of Arlo app because it won't even open up!!   Get the screen with ARLO and the symbol, nothing else.  I deleted the app and reinstalled so ASSuming it is the most current version.  Also restarted my phone, and reset the Network Setting.

All I did was get a new router!  My son has the iPhone 11 Pro and has no trouble.

Please help!

5 REPLIES 5
JessicaP
Arlo Employee Retired

Hi VernaGarrett,

 

Are you having problems with the Arlo app when you're on WiFi and/or cellular data?

VernaGarrett
Aspirant
Aspirant
JessicaP
Arlo Employee Retired

We recently released a new Arlo iOS app version, which is version 3.2.2. Try updating the app to see if that helps.

VernaGarrett
Aspirant
Aspirant
Unfortunately I can’t even open the app. I deleted the app and downloaded the new version but it still will not open.
jguerdat
Guru Guru
Guru

Since it seems to be a phone-specific issue and you've done what I would suggest, I think the next step is to reset your phone.