App not opening after changing routers. Tried reinstalling and restarting iPhone.

[VernaGarrett]

iPhone 11 Pro Max, IOS 14.6

No idea what version of Arlo app because it won't even open up!!   Get the screen with ARLO and the symbol, nothing else.  I deleted the app and reinstalled so ASSuming it is the most current version.  Also restarted my phone, and reset the Network Setting.

All I did was get a new router!  My son has the iPhone 11 Pro and has no trouble.

Please help!

[JessicaP]

Hi VernaGarrett,

Are you having problems with the Arlo app when you're on WiFi and/or cellular data?

[VernaGarrett]

yes

[JessicaP]

We recently released a new Arlo iOS app version, which is version 3.2.2. Try updating the app to see if that helps.

[VernaGarrett]

Unfortunately I can’t even open the app. I deleted the app and downloaded the new version but it still will not open.

[jguerdat]

Since it seems to be a phone-specific issue and you've done what I would suggest, I think the next step is to reset your phone.