Arlo|Smart Home Security|Wireless HD Security Cameras

Android app not working correctly Samsung

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Adonispal
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Aspirant
Since changing my phone from iPhone to Android the app does not work as good, I log in with finger print and it pushes me out app, have to go back into app and then I struggle to alter mode to disarm to armed, i have to go in and out of app a few times before it works, my wife's iPhone has no problems, anyone else having same problems?
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TomMac
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Guru

Yes, it appears at times the mode change does not occur

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cbcagc
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Aspirant

Same here.  Since about November my arol app has not been working correctly.  At one time I was getting 2 notifications back to back.  Now after all the updates, I get no notifications.  When I open the app it crashes. Always opens the second time I open it.  When I select mode to disarm or arm it doesn't do anything. I have to then select a different option then after that option loads go back and select mode, which will then give me the option to arm or disarm.  Also geofencing option had been removed.  I am using a samsung s9 plus.  My wife is using a iphone 7 and has no problems.  I had no problems using the samsung until around November with the updates.  I have tried clearing the cache, removing and reinstalling the app.  Always comes back up with the same problems. Any ideas to help fix the problem?

Adonispal
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Aspirant
Yes that's exactly what happens on my Samsung Note 9, come on Arlo team please update the app and fix this problem