Arlo|Smart Home Security|Wireless HD Security Cameras

Android app no longer letting you edit routine modes

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CR41G
Guide
Guide

On the latest version of the Android app, I cannot tap any of the three modes and edit their behavior when on the Routines page. I've tried this on my Google Pixel 8a and a BlueStacks instance. This is on the most up-to-date Android version. This is preventing me from making a lot of battery-saving changes to my camera.

8 REPLIES 8
jguerdat
Guru Guru
Guru

It's working here. I just tried changing a rule in my Standby mode and had no issues. I've also been working on my geofencing setup and had no problems. 

 

I'd suggest rebooting the phone and reinstalling the  app.

BrookeN
Arlo Moderator
Arlo Moderator

@CR41G Are you still seeing this same behavior?

CR41G
Guide
Guide

Yes. It's not a device issue. This is happening with my Pixel 8a, as well as a Samsung Galaxy S21 Ultra.

BrookeN
Arlo Moderator
Arlo Moderator

Did you do the steps above that jguerdat suggested? I would suggest those steps as well. 

CR41G
Guide
Guide

Yes, I've rebooted the phones and restarted the app. Doesn't change anything,

BrookeN
Arlo Moderator
Arlo Moderator

Can you try to reboot the phone as well as reinstall the app. 

jguerdat
Guru Guru
Guru

To be clear, you're using the credentials for the primary user and not one that was granted access, right?

Justaname12
Aspirant
Aspirant

I am having this exact problem. I have tried every single troubleshooting option arlo offers. I need to talk to an agent, but you all have decided that you're going to charge for that now. Which makes me want to find a product that is 1. Easy to operate and 2. Is will to provide support when it doesn't. I just want to edit and/or delete routines. Why did you have to get rid of the calendar method? It was SO easy to operate and edit.