Arlo|Smart Home Security|Wireless HD Security Cameras
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danrob
Tutor
Tutor

Arlo app keeps giving me the following message in my notification area...

 

"You are not connected to the internet. Please check your connection"

 

This is on a LTE and wifi connection on a Nexus 6P running 7.0.

 

The base station is connected to the internet when this error message comes in.

 

I have reset the phone, and reinstalled the app.

 

Ideas?

 

Thanks

 

DR

5 REPLIES 5
jguerdat
Guru Guru
Guru

Try both WiFi and cell service as well as a computer browser.  What happens? Are you getting videos/notifications?  What are the LEDs on the base showing?

 

Edit: Just realized you're running Android 7.0.  There could be an issue there if the app isn't compatible yet.

danrob
Tutor
Tutor

I think you are correct- app needs updating for android 7.0

 

Web service is fine.

 

DR

 

 

JamesC
Community Manager
Community Manager

danrob,

 

Thank you for bringing this to our attention, I do not readily have a device running Android 7.0 to test this but I will escalate this issue for further investigation.

 

Thank you,

JamesC

C1P
Aspirant
Aspirant

I have the same issue on my Nexus 5x. The App keeps getting these while my device is obviously connected to both WiFi and LTE.

 

How can I disable just this alert? It's really annoying and I can't find the setting to disable it without also disabling movement alerts.

I'm getting the alert even when I'm streaming recorded videos from Arlo's servers!

jguerdat
Guru Guru
Guru
Try reinstalling the app. My Nexus 6 with Android 7 had an issue until I factory reset it. Now the app works like on Android 6.