Added more Cameras and upgraded the Plan but now nothing works anymore

[warsheep]

Hello,

i started with 5 Arlo Wireless Cameras, then i bought more and upgraded my Plan to the Elite Plan Annual.

After 8 Cameras nothing is working anymore.

The App doesnt show the Cameras anymore and it says that i should upgrade my Plan. ?! ^^ 😄

Screenshot

[warsheep]

[Argomutt]

The exact think just happened to me.  I upgraded to elite.  Added another system with one camera on another zipcode.  Worked great with 6 cameras and 2 routers.  

I likes it so much I purchased a 3rd router with 3 cameras to set up at the original location.  If it worked....I would have 8 cameras at one location and 1 at another.

after I added my 3rd router....it all went bad.  Looked similar to yours...told me I had 3 routers connected (-1 available) which is wrong.  Lost all connectivity in both zipcodes 1500 miles apart.  Clearly this is a server flaw.  The other system is physically isolated from my primary.

somewhat disappointed after the investment and upgrade to elite.

done the resets......and resynch but it's still dead.

[warsheep]

without any reason it is working again.

i wrote 2 days ago an email to netgear...

maybe they solved it?

at the moment it is working..., i'll tomorrow try to add all my cameras.

[JamesC]

The engineering team has identified and resolved this issue. Please let us know if you continue to experience this behavior.

JamesC