Arlo|Smart Home Security|Wireless HD Security Cameras
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ARLO Wireless Pro Hardware versio H7, Firmware 1.3.314 Will not sync to base. Worked fine before

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  • ‎2019-02-13 07:37 AM
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Greatpag
Initiate
Initiate
‎2019-02-13 07:37 AM

Camera sat for about 1 month with dead batteries. Replaced batteries, now will not sync with base. Hit the Remove Device option and tried to rejoin but still will not work. Any ideas?

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jguerdat
Guru Guru
Guru
‎2019-02-13 09:49 AM

Are you sure the batteries are good and properly installed? Do you see a blue flash of the LED when you close the battery door?

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Greatpag
Initiate
Initiate
‎2019-02-14 06:12 AM

Batteries are good and installed correctly. The LED illuminated blue when the battery compartment is closed. When I try to sync with base station the LED flashes blue continuously and never stops until I open the battery lid again.

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jguerdat
Guru Guru
Guru
‎2019-02-14 10:00 AM

Sounds like a bad camera. Swap at the store or open a case with support:

 

https://www.arlo.com/en-us/support/contact.aspx

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