Arlo|Smart Home Security|Wireless HD Security Cameras

6 month old camera not working; blinks blue once and then nothing

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MountedArcher
Follower
Follower

Hi,

 

6 month old camera has suddenly stopped working. With fresh batteries installed it blinks blue once and then makes a clicking sounding.. 

 

https://www.youtube.com/watch?v=mDyPuWlXfgA

 

 

1 ACCEPTED SOLUTION

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jguerdat
Guru Guru
Guru

Looks like you have a bad camera.  Create a trouble ticket for RMA.

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5 REPLIES 5
jguerdat
Guru Guru
Guru

Looks like you have a bad camera.  Create a trouble ticket for RMA.

Mozzer666
Aspirant
Aspirant
I have exactly the same problem, camera flashes blue once then nothing ?
JamesC
Community Manager
Community Manager

Mozzer666,

 

Consider removing the camera and then go through the sync process again.

 

Log in to your Arlo account and navigate to Settings > My Devices > select the affected camera > Remove Device

 

JamesC

Mozzer666
Aspirant
Aspirant

Hi James

 

I tried that and now cant synch the camera back up because it wont connect ? Feeling like I will need to find the receipt and get a replacement, how long is teh warranty on these things ? 

 

Stuart

JamesC
Community Manager
Community Manager

Mozzer666,
 
Please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link. If you have any additional questions/concerns feel free to private message me. I would be happy to help.

 

JamesC