6 month old camera not working; blinks blue once and then nothing

[MountedArcher]

Hi,

6 month old camera has suddenly stopped working. With fresh batteries installed it blinks blue once and then makes a clicking sounding.. 

https://www.youtube.com/watch?v=mDyPuWlXfgA

[jguerdat · Accepted solution]

Looks like you have a bad camera.  Create a trouble ticket for RMA.

[Mozzer666]

I have exactly the same problem, camera flashes blue once then nothing ?

[JamesC]

Mozzer666,

Consider removing the camera and then go through the sync process again.

Log in to your Arlo account and navigate to Settings > My Devices > select the affected camera > Remove Device

JamesC

[Mozzer666]

Hi James

I tried that and now cant synch the camera back up because it wont connect ? Feeling like I will need to find the receipt and get a replacement, how long is teh warranty on these things ? 

Stuart

[JamesC]

Mozzer666,
 
Please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link. If you have any additional questions/concerns feel free to private message me. I would be happy to help.

JamesC