4 Months Free

[randvmb]

When I started the Arlo app this morning, there was a pop-up that advertised something like "If you upgrade to Smart Premier Annual Plan, you can get 4 Months For Free!"  Like every other pop-up ever, my instinct was to immediately  push the X and close it.  Well, now I'm actually in a place where an upgraded plan makes finanical sense, and of course I can't replicate or find the pop-up or any mention of this promotion.  Live chat has been "connecting to an agent" for 11 minutes now. Can anyone else replicate the pop-up and let me know if its a promo code or a or did I just miss the boat for this promo?

BTW: Uninstalling and reinstalling the app did not recreate the pop-up.

[brh]

@randvmb

I don't know how to make the popup come back - maybe call customer support, but these are legitimate offers as I used them in the past. As it is getting near the holiday season, they will probably pop back up again.

Brian

[Tinkypears]

I got the same thing. I clicked through to purchase and even though the fine print says it will show the correct price in cart, it won't. It just keeps saying 1 month free.

[jguerdat]

I haven't seen this lately. Are you using the latest app?

[Retired_Member]

i got the exact same popup for 4 months free and want to use the promotion but don't see how either. hopefully someone can post a screen shot and we can get support to help us.

[brh]

It just showed up on my app when I opened it, but i didn't go further as I already have a smart subscription.

Brian

[randvmb]

Hi everyone! After a couple hours, it popped up again.  Looks like it's for new customers only and it looks like it's still 12 months, but that last 4 of it is "free" as it applies a discount that makes the usual $99 fee, only $76. 

Promocode: 4mofree

Verified and purchased.  Thanks everyone.  Hope this helps someone else.  

[dhiller0217]

I paid 100 bucks for my subscription and disabled it on every one of my cameras because it is a buggy piece of junk. If i didnt need the subscription for my 6th camera to be active i would trash it all together.

[Tinkypears]

I tried that promocode at checkout and even though I choose the Smart Premier, and select annual payment, it still tells me that it doesn't apply to this plan......

[Muir]

Having the same issue. Were you able to make it work?

[NStrigl]

The promo code is „4mofree“ but doesn’t work for me as it apparently requires annual payment of the base plan

[veener79]

I got an e-mail today for the promo.  Worked great even though I was all ready paying montly.  It was not only for new customers.  

[FireLt40]

I've got a screenshot I captured on 12/29/2018, I just don't know how to upload it to this thread.

[FireLt40]

Ok, I finally had to convert the scrrenshot to a pdf and upload it that way.  It's attached here.

12/30/2018

I had to contact tech support and explain to them.  I was getting nowhere, so I eventually had to ask for a supervisor.  The supervisor had me send him a screenshot of the 4-Months Free offer.  The next day, another supervisor contacted me and told me to go ahead and upgrade on-line, then send me a screenshot of that.  He would intern refund me money to make my subsription for $79.52, 4-Months Free.  So, that's what I did.  I paid the $99 on-line upgrade and sent them the screenshot.  I am now waiting to hear back from them about the refund.  We'll see.

[NStrigl]

Hi dhiller0217,

Do you say that the people/face recognition doesn’t work?
That would be the only reason for me to go with the Premier plan.

Thanks

[NStrigl]

Thanks FireLt40,

Maybe I am too stupid (or they don’t want them to contact directly) but I can’t find a support email address anywhere on arlo’s webpage.

Can you share the email address?

[FireLt40]

I don't have their email address either.  I called the Support line at (408) 638-3750, then pressed 1 for technical support.