video doorbell has went offline and i can’t get it back online

[FrustratednNC]

My video doorbell has went offline and i can’t get it back online. I have googled a phone number which connected me to scammers. I can’t locate a live body. I have been given so many Arlo articles i feel as if I should work for them. I have completely removed and added the doorbell, reset and opened numerous cases with support with NO resolution. 

[StephenB]

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@FrustratednNC wrote:

My video doorbell has went offline and i can’t get it back online. I have googled a phone number which connected me to scammers. I can’t locate a live body.

Do you have a subscription for the doorbell (either paid or trial)?

[FrustratednNC]

Yes, Paid and i have since cancelled since I have been paying for it and it isn’t working. 

[jguerdat]

Resubscribe and use Settings, Support (which you should have done in the first place) to talk to support.

[FrustratednNC]

I have already disconnected them and installed Blink. I have been “chatting” with support for about 2 weeks now and no one has asked me to do this. 

 Thank you for trying to assist. 

[ShayneS]

Hi @FrustratednNC

Thank you for the feedback, If you still have your devices I would be happy to assist you. I will also be looking in to the case you opened regarding this report. Please let me know if you have any questions.

Shayne

[ShayneS]

I wanted to let you know I have provided your case to the appropriate team regarding your experience with support.

Please let me know if there is anything I can do for you, we would love to keep you as a valued Arlo customer. 

[FrustratednNC]

I do still have my devices. 

[FrustratednNC]

Will someone be contacting me? 

[ShayneS]

I can definitely have someone follow up with you if you would like to resolve the issue with your Doorbell. 

I wanted to touch base with you since you mentioned installing the Blink device already.