not receiving email alerts for battery - Video Doorbell

[bsushanth]

I used to receive email for battery level low for Arlo Essential Doorbell.

But lately the emails have stopped.

How do I get them reinstated. Thank you.

[ShayneS]

@bsushanth 

Do you receive the push notification?

[bsushanth]

No

[ShayneS]

May I ask which troubleshooting steps you have tried so far? I don't want to suggest anything you have previously performed.

[bsushanth]

I checked spam and trash in my emails.

Also checked notifications on the phone and nothing's changed there.

I receive motion alerts from the app.

[ShayneS]

How often is this occurring? During every battery discharge?

[bsushanth]

Yes, the last email alert I received was in April this year.

Since then either I have to check randomly or I have to notice that their are no motion alert notifications on the doorbell.

The last discharge was on the 17th Nov. I noticed the doorbell was offline and then proceeded to replace battery.

[ShayneS]

Thanks for the information. I am inquiring with the team, I will report back as soon as I have more info. 

[Castat]

I do have the exact same problem. In the past I received mails. Now I don’t receive any alert 

[BruceTh]

I also have the same problem. I used to get emails but they stopped earlier this year.  I am receiving low battery emails for my Arlo cameras. Just not the doorbell.  logged a support case but no progress to resolve. 

[jguerdat]

No idea why you're not getting low battery notification but yesterday I got both a push notification as well as an email to charge a battery so something is working. Is the email in spam? Are notifications enabled in the phone settings for the app?

[Castat]

No mails in spam, last Arlo alert was 11-August-2024. Last week my doorbell died again without any warning.

Arlo has full privileges on my phone.