not receiving email alerts for battery - Video Doorbell

[bsushanth]

I used to receive email for battery level low for Arlo Essential Doorbell.

But lately the emails have stopped.

How do I get them reinstated. Thank you.

[ShayneS]

The Arlo development team is currently investigating reports of this behavior. We will provide an update as soon as we have more information to share with the community.

[ShayneS]

@bsushanth 

Do you receive the push notification?

[bsushanth]

No

[ShayneS]

May I ask which troubleshooting steps you have tried so far? I don't want to suggest anything you have previously performed.

[bsushanth]

I checked spam and trash in my emails.

Also checked notifications on the phone and nothing's changed there.

I receive motion alerts from the app.

[ShayneS]

How often is this occurring? During every battery discharge?

[bsushanth]

Yes, the last email alert I received was in April this year.

Since then either I have to check randomly or I have to notice that their are no motion alert notifications on the doorbell.

The last discharge was on the 17th Nov. I noticed the doorbell was offline and then proceeded to replace battery.

[ShayneS]

Thanks for the information. I am inquiring with the team, I will report back as soon as I have more info. 

[Castat]

I do have the exact same problem. In the past I received mails. Now I don’t receive any alert 

[BruceTh]

I also have the same problem. I used to get emails but they stopped earlier this year.  I am receiving low battery emails for my Arlo cameras. Just not the doorbell.  logged a support case but no progress to resolve. 

[jguerdat]

No idea why you're not getting low battery notification but yesterday I got both a push notification as well as an email to charge a battery so something is working. Is the email in spam? Are notifications enabled in the phone settings for the app?

[Castat]

No mails in spam, last Arlo alert was 11-August-2024. Last week my doorbell died again without any warning.

Arlo has full privileges on my phone. 

[jguerdat]

Do you monitor battery levels on a regular basis? It may be possible that the battery suddenly ran down, not giving enough time to send that email. That doesn't seem likely but could be an issue.

[Castat]

Recently, I saw that it was on 14 or 15 percent. It took quite some days from then for it to fully drain. I should have had an alert when it dropped to lower than 15%, but I did not receive any 

[jcray]

Hi, I am having the same issue.  It's been months (probably late spring or early summer) since I received a low battery email.   I have the AVD2001 wifi video doorbell.

[ShayneS]

The Arlo development team is currently investigating reports of this behavior. We will provide an update as soon as we have more information to share with the community.