how to get tech support

[kirbdoc]

How do I get someone to respond to a ticket? I have 2 tickets open, get an email that I will be contacted in 24 hrs then never hear anything?

[JamesC]

kirbdoc,

Do you have a ticket number I can reference and request an update?

JamesC

[kirbdoc]

Thanks James.  ticket #s  41731030 and 41652508

[JamesC]

The development team is currently reviewing the details of your ticket. I've requested a status update and will provide more information as soon as I can.

JamesC

[kirbdoc]

thanks for the update.  While the last ticket was fairly recent the first one is form 6 weeks ago.