Arlo|Smart Home Security|Wireless HD Security Cameras
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  • ‎2020-06-13 09:15 AM
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kirbdoc
Tutor
Tutor
‎2020-06-13 09:15 AM
How do I get someone to respond to a ticket? I have 2 tickets open, get an email that I will be contacted in 24 hrs then never hear anything?
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JamesC
Community Manager
Community Manager
‎2020-06-15 08:37 AM

kirbdoc,

 

Do you have a ticket number I can reference and request an update?

 

JamesC

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kirbdoc
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‎2020-06-15 10:27 AM

Thanks James.  ticket #s  41731030 and 41652508

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JamesC
Community Manager
Community Manager
‎2020-06-15 01:28 PM

The development team is currently reviewing the details of your ticket. I've requested a status update and will provide more information as soon as I can.

 

JamesC

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kirbdoc
Tutor
Tutor
‎2020-06-15 01:46 PM

thanks for the update.  While the last ticket was fairly recent the first one is form 6 weeks ago.

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