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Wired video doorbell AVD1001 calls to iphone but video all greyed out

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  • ‎2023-03-24 02:19 PM
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‎2023-03-24 02:19 PM

All recording videos and live recording work fine, but when someone rings doorbell and I receive the call to iphone 14 Pro iOS 16.3.1 the video is all greyed out. This function has worked fine up until now. It appears this is a known issue does anyone have a resolution?

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ShayneS
Arlo Moderator
Arlo Moderator
‎2023-03-27 01:09 PM

May I ask which troubleshooting steps you have performed so far? I don't want to suggest anything you have previously performed.

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