Wired doorbell nom recordings

[Chutamat1]

have problem with my doorbell that in the past 3 days it recorded like 5 mins each time with no movement at all. I reset it but still not better. Also not record person movement today as well. Anyone know how to fix it? Thanks

[StephenB]

Can you make manual recording?

If so, are you seeing motion in it?  Or does it look completely still?

Also, are you see any obvious artifacts?

[Chutamat1]

Now, sometime is not detect person and recording at all, but what happened 2 days ago it was recording every minutes without motion. Also it has yellow movement all the time when I opened the app (only the doorbell). I reinstalled already but still the same, just don’t understand it worked fine before

[StephenB]

Can you answer the question I posted above?

[Chutamat1]

Hi Stephen,
Can’t do manual record.

[StephenB]

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@Chutamat1 wrote:
Can’t do manual record.

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Then I think it is likely due to a lapsed subscription.  Did the trial subscription just end?

[sulo28]

I have the same issue and i have an active sub.   My record times are 5min per recording and they are no longer consistent.  I can't manual record either.  I've removed and resynced.   

[jguerdat]

The only way to get 5 minute recordings is to use the record until motion stops choice instead of a timed recording. Since the camera must decide when motion stops, the recording time may vary from 5 minutes down to ~10 seconds - that's normal. It's all about how the camera can detect any motion.

WHat do you see when trying to manually record?