Video doorbell problem update (since Arlo closed my previous thread)

[Floger]

AVD1001 Video Doorbell - using iOS and Android along data from Rogers network.

Firmware - 1.14.3_526_7d9145d_58dd815 

My previous post can be found here since Arlo closed my thread saying it was resolved which was NOT

https://community.arlo.com/t5/Arlo-Video-Doorbell/Video-Doorbell-black-screen-with-working-audio/m-p...

In a nutshell...purchased the video doorbell. Installed with ease. It worked as advertised for a bit. I then had problems with the unit having a black screen during 'live view'.  My network was fine, my Arlo 2 (2 of them ) were working fine on the same network. Contacted Arlo and they sent me a new one. I installed it. It work for a bit. 

Update (April 24th/20) - the new unit has gone back to doing the same thing as before. Black screen on live view while the other two Arlo 2 cameras are working. It takes FOREVER to connect to live view. Base unit is 15 ft from the doorbell. Wifi is min. 50 mbps. I am returning this unit as it is a piece of junk. Support is not helpful and the return department is useless. Arlo provided a 'prepaid' shipping label or my defective unit which I had to basically force them as they were going to originally make ME pay to return. I called Purolator for pick up and guess what? Arlo's account using that label was not in good standing and will not pick up. I called Arlo April 16th and they said they would email me a new shipping label. It hasn't been emailed. I've been on hold for over 25 minutes today (April 21st) with the previous agent not able to help. Shame on Arlo. If I could return the Arlo 2 cameras, I would. 

[JamesC]

Floger,

It appears your case was escalated. Please refer to your open case with the Arlo Support team for further information on this issue.

JamesC